Seller Policy

Seller Policy 

FanWagn is a marketplace where you can re-sell previously owned sports fan apparel directly to buyers in the United States. We want to ensure you and your buyers have a positive experience on FanWagn. Please read to learn more about your rights and what is expected of you as a seller.

This policy is a part of our Terms of Use. By opening a FanWagn shop, you agree to this policy and our Terms of Use.

  1. Selling Basics
    a. What can be sold on FanWagn
    b. What can’t be sold on FanWagn
    c. Managing your FanWagn shop
    d. Seller Standards
    e. Selling Fees
  2. Being a Member of the FanWagn Community
     a. Creating and Uploading Content
    b. Privacy and Protecting Personal Information
    c. Communication Standards
    i. Messages
    ii. Forums/Teams
    iii. Communicating Cancellations
  3. Your Success
    a. Your Seller Account and FanWagn Terms

1. Selling Basics

These basic requirements will set you up for success on FanWagn.

a. What can be sold on FanWagn

FanWagn is a specialized marketplace dedicated to a specific type of apparel. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on FanWagn must be apparel representing a sports team, league, event, athlete, or collegiate program. Items must be second-hand, vintage, or authentic apparel. 

Second-hand items are items that were previously sold for retail. 

Vintage items must be at least 20 years old. 

Authentic items are issued directly to staff or athletes from a team or event without being sold at retail. 

You can disclose whether your items have social or environmental attributes, such as organic or recycled. 

FanWagn is the marketplace for resale licensed apparel worn from head to knee. This includes hats, scarves, shirts, jerseys, outerwear, pants, and socks.  

b. What Can’t be Sold on FanWagn

FanWagn is an apparel marketplace. Items that cannot be conventionally worn are not permitted to be listed for sale. Footwear, jewelry, bags, and backpacks are not allowed. 

All listings must offer an item for sale. You may not create a FanWagn listing to share a referral code, post a want ad, or do a similar activity that does not offer a physical item for sale.

No counterfeit or upcycled recreations of apparel are permitted for sale on FanWagn. Apparel listed for sale that includes a licensed mark must have been authorized by the rights holder for the original sale. Apparel manufactured adjacently to licensed marks but does not include the mark or was perpetrated to impersonate a licensed item (such as an official team jersey) can be sold. 

Autographed items may be sold but will not be authenticated by the platform. There is no specific category for autographed or collectible items that are not apparel. This includes, but isn’t limited to, sports equipment, pennants, photographs, trading cards, or framed jerseys. 

The apparel listed for sale on FanWagn must be wearable. Low-quality, ruined, or severely ripped items are not permitted for sale. Sellers must accurately disclose the condition of a listed item. The category for “Play” condition allows for minor stains or holes, likely something that is beloved or well-used but can be worn again without alterations or repairs. 

Remember that members or, in some cases, third parties may flag listings that appear to violate our policies for FanWagn’s review. FanWagn may remove any listings that violate our guidelines. FanWagn may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your FanWagn statement. 

c. Managing your FanWagn Shop

Your shop represents you and your business to the FanWagn community. You, your items, and your shop must be represented honestly and accurately.

By selling on FanWagn, you agree that you will:

  1. Provide honest, accurate information to FanWagn and in your About section.
  2. Honor your Shop Policies.
  3. Ensure your shop content, such as any text, photos, or videos used to represent yourself, your shop, or your listings, abide by FanWagn’s policies.
  4. Accurately represent your items in listings and listing photos.
  5. Not engage in fee avoidance.
  6. Do not create duplicate shops or take any other action (such as manipulating clicks, carts, or sales) to shill, manipulate search, or circumvent FanWagn policies.
  7. Not coordinate pricing with other sellers.

d. Seller Standards By listing a product for sale on FanWagn you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. FanWagn assumes no responsibility for your listings’ accuracy, labeling, or content.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. FanWagn may contact you if your shop fails to meet FanWagn Seller Service Level Standards. 

By selling on FanWagn, you agree to:

  1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer promptly unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.
  2. Respond to Messages promptly.
  3. Honor the commitments you make in your shop policies.
  4. Disagreements or order issues can be resolved directly with the buyer. If you can’t fix the issue, FanWagn can help. 
  5. If you cannot complete an order, you must notify the buyer and cancel the order. 

e. Selling Fees

Sellers may be charged for using some of FanWagn’s services. Fees are associated with listing, selling, advertising, and other FanWagn products and features. 

2. Being a Member of the FanWagn Community

At FanWagn, everyone is expected to treat fellow members of the FanWagn community with respect. As a seller, you are responsible for safeguarding personal information and communicating promptly with buyers to provide a great customer experience.

a. Creating and Uploading Content

As a member of FanWagn, you can create and upload various content, like listings, Messages, text, photos, and videos. To keep our community safe and respectful, you agree that you will not upload content that is:

  1. Contains hateful or derogatory language or imagery or any content that is subject to our Anti-Discrimination and Hate Speech Policy;
  2. Contains threats, harassment, extortion, or violates our rules about interference;
  3. Violates someone else’s intellectual property rights;
  4. Is false, deceptive, or misleading;
  5. Contains unsolicited advertising or promotions, requests for donations, or spam;
  6. Contains private information, whether it is your own or someone else’s;
  7. Encourages or facilitates a transaction that evades the FanWagn checkout process;
  8. Contains prohibited medical drug claims;
  9. Violates any of the rules described in our Prohibited Items Policy.

Some content on FanWagn is subject to additional requirements. Please see below for more details.

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws governing how to use FanWagn user information. These laws may require that you post and comply with your privacy policy, which must be accessible to FanWagn users with whom you interact. Your privacy policy must be compatible with this policy, FanWagn’s Terms of Use, and FanWagn’s Privacy Policy.

In particular, when you sell using our Services (subject to this Policy), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is, someone who decides what personal data is collected and the purpose you’ll use the data for), to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information when entering into a transaction with that buyer. This information may only be used for FanWagn-related communications or FanWagn-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent and subject to other applicable FanWagn policies and laws, you may not add any FanWagn member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please remember that you’re responsible for knowing the consent standard required in any given instance. If FanWagn and you are found to be joint data controllers of personal information, and if FanWagn is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold FanWagn (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgments and expenses (including reasonable attorney fees) in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

c. Communication Standards

i. Messages

FanWagn’s internal messaging features lets you communicate directly with your buyers. Messages are a great way for buyers to ask you questions about an order after it’s been submitted.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to or
  4. Interfering with a transaction or the business of another member.
  5. Exchanging personal contact, financial, or other information to evade the checkout process on FanWagn, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Interference

Interference occurs when a member intentionally interferes with another member’s shop to drive away their business. Interference is strictly prohibited on FanWagn. Examples of interference include:

  1. Contacting another member via Messages to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;
  4. Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews to position those reviews more prominently.

Harassment and Discrimination

Messages may not be used to harass other members, support or glorify hatred, or violate our Anti-Discrimination Policy. Please let us know immediately if you receive a message violating this policy.

ii. Communicating Cancellations

If you cannot complete a transaction, you must notify the buyer via Messages and cancel the transaction. You must issue a full refund if the buyer has already submitted the payment. You are encouraged to keep proof of any refunds if a dispute arises. All cancellations are subject to our Cancellation Policy.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops.

3. Feedback, Cases, and Your Success

a. FanWagn’s Case System

The Case system is how a buyer notifies FanWagn of an order issue or dispute they cannot resolve with a seller for FanWagn to help them resolve. Buyers must contact sellers directly via the Help with Order link and attempt to resolve any outstanding issues before opening a case on FanWagn. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. Once a buyer contacts you to notify you of a problem with an order, you will have 48 hours to resolve the issue. The buyer may open a case if the issue is unresolved in this time frame. Once a case has been opened, FanWagn will assist in resolving the case between the buyer and seller. This may include but is not limited to, automatically closing the case and issuing a refund to the buyer or reviewing the case further to help the buyer and seller resolve it as quickly as possible.

FanWagn reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

FanWagn reserves the right to refund the buyer and recoup funds from your account, including your payment account reserve, if payment was made via FanWagn Payments.

c. Your Seller Account and FanWagn’s Terms

To keep FanWagn safe and improve our Services, we may take actions that limit your shop’s visibility and listings or impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, FanWagn may take actions such as limiting visibility of your account or placing restrictions or reserves on your payments account, following our Terms of Use, including this Policy and our Payments Policy. FanWagn will communicate information about the issue to the affected seller when appropriate and permitted by law.

In addition, we may limit the visibility of listings or ads to keep FanWagn safe and improve our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or are based on third-party policies. These listings or ads may also be restricted from appearing in one or more Services features. While these listings or ads may have limited visibility, they are still discoverable in search.

FanWagn may change onboarding or authentication processes for sellers at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

Suppose FanWagn has reason to believe you, Your Content, or your use of the Services violates our Terms, including this Seller Policy. In that case, we may deactivate your content for some or all users or suspend or terminate your account (and any accounts FanWagn determines are related to your account) and your access to the Services. Generally, FanWagn will notify you that Your Content or account has been suspended or terminated unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from informing you.

Last updated on May 9, 2024
This policy was drafted on March 19, 2023. It took effect on April 1, 2023.